Can't upgrade SnipeIt

[BananamanCoolDude]

Can't upgrade SnipeIt. Permissions denied, even thought permissions enabled?

`
administrator@appsrv003:~$ cd /var/www/snipe-it
administrator@appsrv003:/var/www/snipe-it$ sudo chown -R www-data:www-data ./storage
administrator@appsrv003:/var/www/snipe-it$ sudo chmod -R 755 ./storage
administrator@appsrv003:/var/www/snipe-it$
administrator@appsrv003:/var/www/snipe-it$ sudo chmod -R 755 ./storage
administrator@appsrv003:/var/www/snipe-it$
administrator@appsrv003:/var/www/snipe-it$ php upgrade.php

WELCOME TO THE SNIPE-IT UPGRADER!

This script will attempt to:

• check your PHP version and extension requirements
• do a git pull to bring you to the latest version
• run composer install to get your vendors up to date
• run migrations to get your schema up to date
• clear out old cache settings

---

STEP 1: Checking PHP requirements:

Current PHP version: (7.4.3-4ubuntu2.20) is at least 7.2.5 - continuing...
FYI: The php.ini used by this PHP is: /etc/php/7.4/cli/php.ini

Checking Required PHP extensions...

√ bcmath is installed!
√ curl is installed!
√ fileinfo is installed!
√ gd is installed!
√ json is installed!
√ ldap is installed!
√ mbstring is installed!
√ mysqli is installed!
√ openssl is installed!
√ PDO is installed!
√ tokenizer is installed!
√ xml is installed!
√ zip is installed!

---

STEP 2: Backing up database:

-- Starting backup...
Backup failed because: mkdir(): Permission denied.

---

STEP 3: Putting application into maintenance mode:

-- Failed to enter maintenance mode.
file_put_contents(/var/www/snipe-it/storage/framework/down): failed to open stream: Permission denied

---

STEP 4: Pulling latest from Git (master branch):

Git is installed.
fatal: detected dubious ownership in repository at '/var/www/snipe-it'
To add an exception for this directory, call:

    git config --global --add safe.directory /var/www/snipe-it

fatal: detected dubious ownership in repository at '/var/www/snipe-it'
To add an exception for this directory, call:

    git config --global --add safe.directory /var/www/snipe-it

fatal: detected dubious ownership in repository at '/var/www/snipe-it'
To add an exception for this directory, call:

    git config --global --add safe.directory /var/www/snipe-it

fatal: detected dubious ownership in repository at '/var/www/snipe-it'
To add an exception for this directory, call:

    git config --global --add safe.directory /var/www/snipe-it

---

---

Step 5: Cleaning up old cached files:

√ No bootstrap/cache/compiled.php, so nothing to delete.
√ No bootsrap/cache/services.php, so nothing to delete.
√ No bootstrap/cache/config.php, so nothing to delete.

-- Configuration cache cleared!
-- Failed to clear cache. Make sure you have the appropriate permissions.
-- Route cache cleared!
-- Compiled views cleared!

---

Step 6: Updating composer dependencies:
(This may take a moment.)

√ Local composer.phar detected, so we'll use that.

-- Updating local composer.phar

[Composer\Downloader\FilesystemException]
Filesystem exception:
Composer update failed: "/var/www/snipe-it/composer.phar" could not be writ
ten.
rename(/home/administrator/.cache/composer/composer-temp5580118.phar,/var/w
ww/snipe-it/composer.phar): Permission denied

self-update [-r|--rollback] [--clean-backups] [--no-progress] [--update-keys] [--stable] [--preview] [--snapshot] [--1] [--2] [--set-channel-only] [--] []

Upgrading to version 2.7.2 (stable channel).

Illuminate\Foundation\ComposerScripts::postAutoloadDump
Installing dependencies from lock file
Verifying lock file contents can be installed on current platform.
Nothing to install, update or remove

[ErrorException]
file_put_contents(/var/www/snipe-it/vendor/composer/installed.php): failed
to open stream: Permission denied

install [--prefer-source] [--prefer-dist] [--prefer-install PREFER-INSTALL] [--dry-run] [--dev] [--no-suggest] [--no-dev] [--no-autoloader] [--no-progress] [--no-install] [-v|vv|vvv|--verbose] [-o|--optimize-autoloader] [-a|--classmap-authoritative] [--apcu-autoloader] [--apcu-autoloader-prefix APCU-AUTOLOADER-PREFIX] [--ignore-platform-req IGNORE-PLATFORM-REQ] [--ignore-platform-reqs] [--] []...

Generating optimized autoload files
Generated optimized autoload files containing 6146 classes

---

Step 7: Migrating database:

Nothing to migrate.

---

Step 8: Checking for OAuth keys:

√ OAuth keys detected. Skipping passport install.

---

Step 9: Taking application out of maintenance mode:

-- Application is already up.

---------------------- FINISHED! -----------------------
All done! Clear your browser cookies and re-login to use
your upgraded Snipe-IT!

administrator@appsrv003:/var/www/snipe-it$ artisan cache:clear
artisan: command not found
`

Is it permissions or i'm missing something. I recently upgraded from Ubuntu 18.04 to Ubuntu 20.04 could it cause this?

[ksgrg]

Hi @BananamanCoolDude

You should change the ownership as following
chown -R snipeitapp:www-data

Once done you should have no permission issues.
Let me know if this helps

Kind Regards